Refund policy

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Return & Refund Policy

Refund Policy

We advise all our customers to check the product condition right after they received the item, if the product received has the following problems, please do not hesitate to contact the company that sent you the item directly.

  • If the item arrives and it is defective, damaged, or incorrect.

  • Missing part/s received.

  • A wrong item received.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Return policy

Due to COVID-19 will not be able to offer a refund or exchange for any laundry and homemaking orders. All sales are final for the laundry service and homemaking service.

To complete your return of clothing, home décor or other products we ordered for you, please send your purchase back to the manufacturer it was shipped from.

Non-returnable items

Please note that due to final clearance, hygiene concerns, and suppliers' requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable.

Kindly double check that the items you wish to return do not fall under this list.

  1. Beauty products

  2. Earrings

  3. e-Gift cards

  4. Handkerchiefs

  5. Hosiery

  6. Lingerie sets (including women's shapewear and body shapers)

  7. Underpants

  8. Socks

  9. Swim trunks and swimwear (bikini bottoms, bikini sets, and 1-piece suits)

  10. Toiletries

  11. Headphones and earphones

Discount Policy

  • All discount codes could not be applied to the promotion item.

  • Only one coded discount code can be applied per order.

  • We advise all customers to check the order amount after key in the discount code to make sure the discount code is applied before check out.

  • The discount code is non-changeable after confirmation of the order.

  • We keep the right to cancel or terminate any discount code without advance notice.

Cancellation Policy

Any changes have to be made within the first 12 hours to avoid problems with your order (such as size, color, or quantity). Orders begin processing shortly after they’ve been placed, so there is a short period where your order can be cancelled successfully via Customer Support.

Shipping information only can be edited within the first 12 hours after you place the order.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. Bitcoin, Veem and other cryptocurrency transactions are non-reversible and cannot be changed after payment is sent.

Customers will be responsible for paying return shipping costs.

We are not responsible if: your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).

Delivery of Multiple Orders Policy

Different items take different time to be shipped and delivered, due to a variety of factors such as weight, dimension, customs complication, etc.

Therefore to speed things up for our customers, we sometimes ship items in one order out separately. It is perfectly normal to receive certain items of an order partially first, and others later. You will receive the items separately with different tracking numbers.


To return your product that we ordered for you on your behalf, you should mail your product to the manufacturer directly. Please contact their customer service departments directly.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that they will receive your returned item.

Special Note

Since the products are displayed online on different screen resolutions, there may be possibilities that colors or design of the product delivered may vary in actual colour. Customers are requested to read all the details and disclaimer on product page before placing the order.